Repair / Service

Sparex Middle East  warrants to the customers under the terms of these Conditions and supplementary to the Sparex Middle East  Conditions of Sale that the Goods supplied are free of defects in material and workmanship at the time of passage of risk to the Buyer. The warranty commences on dispatch of the Goods supplied from the Sparex Middle East  works. 

1. The limitation period for defect claims is 6 months. It shall start from the date of installation by an authorized workshop or the date of direct purchase from an authorized agent by the end user 

– whichever eventuality occurs the sooner. 

2. For defects as defined by these regulations which are notified by an Sparex Middle East  authorized workshop within the limitation period for defect claims, Sparex Middle East  (through the agency of an authorized workshop if necessary) shall at its own choice in respect of the defective parts render subsequent performance by way of defect rectification at the supplying Sparex Middle East  works, at an authorized workshop or on site, or supply/ produce new parts in replacement. The cost of removal and reinstallation of the entire Goods supplied or any other incidental costs shall not be paid. Parts replaced shall become the property of Sparex Middle East . 

3. Defect liability claims shall not exist where: 

a) Defects that are obvious or identifiable by straightforward inspection are not reported in writing within 3 days of receipt by the Buyer of the Goods supplied and otherwise immediately on discovery; 

b) Sparex Middle East requirements such as for installation, commissioning, operation, maintenance, servicing, repair, inspection and consumables specifications are not observed and defects/damage occur/occurs as a result; 

C) damage/defects is/are based on natural wear and tear, accidents, incorrect use, handling, storage or corrosion-proofing, incorrect installation or modification of the goods supplied without taking account of the factory specifications. 

4. If a complaint is unjustified, the Buyer/Owner shall be obliged to reimburse the costs incurred by Sparex Middle East , in particular the costs of inspection or subsequent performance.

 5. Sparex Middle East  shall not reimburse defect-related financial losses 

– in particular loss of use or lost profits 

– or defect-related consequential losses 

– in particular such as communication, subsistence, accommodation, overtime and inconvenience costs.

6. For components that have been repaired or replaced, a warranty shall be provided until expiry of the original

limitation period for defect claims applicable to Goods supplied.

7. Properties of Goods supplied shall only qualify as agreed specifications if expressly confirmed in writing by Sparex Middle East . In all other cases the above provisions shall apply by analogy.

8. In the event of explicit contradictions between these Quality Warranty Conditions and the General Conditions of Sale, these Quality Warranty Conditions shall take precedence. The provisions of Clause IX. Paragraphs 5 to 8 of the General Conditions of Sale shall remain applicable in all cases.

9. During the warranty period, Sparex Middle East  will remedy any and all defects which are verifiably the result of material or manufacturing defects for end customers.

10. Warranty claims do not exist for any damage caused by improper installation or for damage resulting from attempted repairs carried out by unqualified persons or without regard for instructions, from work carried out by third parties who have not been authorized by Sparex Middle East , from improper handling, incorrect operation or failure to comply with the operating instructions. In particular, but not exclusively, the use of contaminated, corrosive oil, of poor

-quality oil or of electricity which is not of suitable amperage or voltage shall be deemed improper handling. Any and all damage caused by excessive voltage is excluded from the warranty.'